Head of E- Commerce


Location: Hünenberg, Switzerland

The Head of E-Commerce is responsible for all E-Commerce developments, mainly in regards to Shop Frontend, Backend, Device Management, Usability/User Experience, Content and Merchandising. Furthermore collaborative relationships with Logistics, as well as Buying & Merchandising and Finance in relation to Carrier Management, Fulfillment, Assortment Selection and Payment  required.

Key duties:

  • Agile Development of all onsite improvements
  • Alignment of onsite content & merchandising
  • Onsite Marketing Planning in alignment with the Commercial Calender and Seasonal Marketing Plan
  • optimization of Bounce Rate, click-throuhgs and conversion rates. Check-out funnel
  • Return Rate improvements
  • Drive automization of processes and data management
  • Initiate and align Market Expansions for E-Commerce & Omni-Channel
  • UX developments
  • Integration of 3rd party providers (eg. Recommendation tools, new carriers together with the Fulfillment Service partner, new Payment methods
  • Driving logistical KPI (cut off times, hourly picking rates, leadtimes, refunding times)
  • Legal compliance of Terms & Conditions
  • Omni-Channel integration and evolvement
  • Leadership of external agencies
  • KPI driven Business Development in all areas of E-Commerce

Key requirements:

  • Holding a degree (but not required) within Marketing, Sales, E-Commerce, Business development, or a related field with a B2C focus
  • Experience in in a similar position for min. 5 years in a large B2C company with a wide experience from a multi-market set up.
  • Responsibility for planning and managing an E-Commerce P&L previously with a profitable business approach.
  • Good team-working and strong interpersonal skills
  • Great interpersonal and communication skills
  • Flexible, creative and motivated team player
  • Positive and open-minded with a “can-do” attitude
  • Intercultural skills, ability to work in an international environment
  • Ability to read, write and speak English at a proficient level.

What we offer

  • The chance to grow your career in an international company with a globally recognized brand
  • A motivated environment created by passionate colleagues and owners
  • Competitive salary and benefits package